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FAQ
Sizing, shipping, payment, returns, care… 90% of questions are answered here.
Read the FAQ →Track my order
You'll get a tracking number by email once your order ships. Enter it for real-time status.
Track package →Start a return
30 days to change your mind. Email us your order number and we'll handle the rest.
Request a return →Frequently asked questions
The most common questions.
Sizing & Fit
How do I know which size to order?
Our size guide is based on your actual body measurements. Measure your waist and hips with a tape measure, then compare them to the size guide on the product page. Our Curve-Fit™ cut is designed for many body shapes, but your measurements are always the best starting point.
I'm between two sizes — which should I choose?
If you're between sizes, we recommend going with the smaller size. Our Curve-Fit™ denim has 4-way stretch that adapts naturally, and the cut is designed to hug your curves without squeezing. Sizing up tends to feel loose or create a waist gap.
Are the jeans really high-rise?
Our rise sits at your belly button, for a fitted look. The structured waistband keeps it in place all day, and the straight leg follows your natural silhouette for a flattering, unrestricted fit.
Are your extended sizes (3XL, 4XL, 5XL) really made to fit?
Yes — and that matters to us. Every size in our range, from XS to 5XL, is patterned individually to respect the real proportions of each body shape. A Lunara 4XL isn't just a scaled-up XL — it's a fit of its own, balanced for the curves it's made for.
Shipping
How long does shipping take?
We process and ship your order within 1–3 business days. Delivery then takes 7–12 business days. You'll receive a tracking number by email as soon as your package ships, so you can follow it in real time.
Is shipping free?
Yes. Shipping is free on all orders of $75 or more within the United States. Orders under $75 ship for a flat $6.95.
I didn't get my tracking number. What should I do?
Your tracking number is emailed automatically as soon as your order ships. Check your spam and junk folders first. If you still can't find it 3 business days after ordering, email us at hello@hey-lunara.com with your order number.
Returns & Exchanges
How long do I have to return an item?
You have 30 days from delivery to contact us and request a return, exchange, or refund. The item must be in resalable condition (trying it on is fine, extended wear is not), with its original tags and packaging.
Do I pay for return shipping?
Return shipping is paid by the customer, except for defective items or shipping errors. In those cases, we cover it in full and send you a prepaid label.
How do I start a return or exchange?
Email us at hello@hey-lunara.com with your order number and the reason for your return. We'll reply within 1–2 business days with step-by-step instructions.
Product
What are the jeans made of?
Our Curve-Fit™ denim is a 4-way stretch fabric, designed to move with you without losing its shape. Exact composition: [TO COMPLETE — e.g. 92% cotton, 6% polyester, 2% elastane].
How do I care for my jeans so they last?
4 simple rules: machine wash cold (86°F), inside out, no tumble drying (protects the stretch), no bleach or fabric softener, and wash less often (air your jeans out between wears). Following these rules keeps the fit and color looking great long term.
Do the jeans keep their shape after washing?
Yes. Our Curve-Fit™ denim is designed to keep its original shape wash after wash. No baggy knees, no early fading — as long as you follow the care rules above.
Payment
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal and Apple Pay / Google Pay. All transactions are encrypted and 100% secure.
Is checkout secure?
Yes. All transactions go through encrypted (SSL) protocols, certified to international standards. Lunara never has access to your card details — they're processed directly by our payment partners.
Contact us
Have a more specific question? We'll answer.
Our team reads every message and typically replies within 1–2 business days. To speed things up, include your order number if your question is about an order.
hello@hey-lunara.comContact form