Returns & Refunds

Last updated: September 28, 2026

At Lunara, we want you to love your fit. If your order isn't 100% right, we'll make it simple to fix.

30-day returns

You have 30 days from the date your order is delivered to request a return, exchange, or refund.

Return conditions

To be accepted, your item must:

Be in resalable condition (trying it on is fine; no extended wear or washing)
Have its original tags attached
Be returned in its original packaging
Include your order number or proof of purchase

How to start a return

Step 1: Email us at hello@hey-lunara.com with your order number and the reason for your return.

Step 2: Our team replies within 1–2 business days with your return approval, the return address, and shipping instructions.

Step 3: Ship your package. Once it's received and inspected (within 3–5 business days), we'll issue your refund or send your exchange.

Important: returns sent without an approved return request can't be processed. Please always contact us before shipping anything back.

Refunds

Once your return is received and inspected, we'll email you to confirm your refund has been approved. Refunds are issued to your original payment method within 10 business days.

Your bank or card issuer may take an additional 2–5 business days to post the refund to your account. If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at hello@hey-lunara.com.

Original shipping charges are non-refundable, except when the return is due to our error or a defective item.

Exchanges

Need a different size or color? You have two options:

Option 1 — Direct exchange (recommended): in some cases, we can ship the right item without requiring you to send the first one back. Contact us and we'll take a look.
Option 2 — Return + new order: to lock in the size you want before it sells out, place a new order and return the original item. This is usually the fastest option.

Defective, damaged, or incorrect items

If you receive an item that is defective, damaged, or not what you ordered, email us right away at hello@hey-lunara.com with:

Your order number
A photo of the item
A short description of the issue

In these cases, we cover all return costs and will quickly send a replacement or issue a full refund.

Non-returnable items

Final sale items (unless defective)
Gift cards
Items that have been worn, washed, or damaged by the customer

Return shipping costs

Change of mind: return shipping is paid by the customer.
Defective item, shipping error, or damaged item: return shipping is fully covered by us.